We are so confident in our service, performance and our high availability solution that we offer the most comprehensive Service Level Agreement than any other vehicle provider. This SLA applies to the VehicleSearch Ltd data services listed herein (a “Service” or the “Services”), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any other Service such as our WordPress plugin.

If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your account. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. We will provide at least 30 days notice for adverse material changes to this SLA.

Monthly Uptime Calculation and Service Levels for API data delivery

“Minutes in the Month” is the total number of minutes in a given month.

“Downtime” is the total accumulated minutes that are part of Minutes in the Month that have no API Connectivity. Downtime excludes scheduled maintenance.

“Monthly Uptime Percentage” is calculated by the percentage of Minutes in the Month in which any datapackage is unavailable through server availability.

“Monthly Uptime %” = (Minutes in the Month – Downtime) / Minutes in the Month X 100.

The following Service Levels and Service Credits are applicable to Customer’s use of our API endpoint: